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BookParkByMe policy

Payment and Dispute Policy

BookParkByMe stores reservation and payment evidence so support can investigate billing questions quickly and fairly.

Version 2026-06-29

Before payment

BookParkByMe displays the total due today before payment. That total includes parking, parking tax, the BookParkByMe booking fee, and any applicable extension fee. Operator commission and card processing fees are not charged to customers.

Charge questions

Questions about a charge? Contact BookParkByMe first so we can help resolve it quickly.

Dispute evidence

When a payment question or dispute needs review, BookParkByMe may use reservation details, payment references, policy acceptance records, parking pass status, scan history when available, cancellation records, and support notes when available.

Cardholder rights

Nothing in this policy is intended to limit cardholder rights under applicable card network rules or law.